Shipping, Returns & Refunds
We ship worldwide and all orders (domestic and international) are shipped from the USA. Rates are determined by destination and desired service. Orders are processed Monday through Friday 9:00am to 5:00pm (EST), excluding holidays. Orders received on weekend days, holidays and outside of normal business hours will be processed the next business day.
Please allow 1-2 extra days for processing during peak business periods such as sales and holidays. Shipping times may vary due to availability of merchandise. Inchworm Alley cannot estimate or pay for any duties or taxes related to international shipping and we reserve the right to refuse shipping of any order.
We are not responsible for any lost packages. We are not responsible for carrier delays (due to holiday backup, etc.), as delivery times are estimates and are not guaranteed. We cannot issue a refund if your package is lost or damaged.
Returns & Refunds
If you are not completely satisfied with your online purchase you may return your item(s). Return requests must be made within 10 days from the date of delivery.
All returns must be authorized by contacting firstname.lastname@example.org prior to shipping and a return authorization number will be issued at that time. Please include the reason for your return. Returns must be received no later than 30 days after the return authorization has been issued. Returns received after 30 days will be refused and returned at your expense.
Consent must be granted prior to shipping. Items returned without approval will be refused upon delivery and returned to you at your expense. All merchandise must be unworn, unused, in original condition and all original labels and hang tags must be attached. Inchworm Alley reserves the right to refuse return of goods that do not meet our return policy.
In all cases, the customer is responsible for shipping costs. If you have any questions, please contact us via email at email@example.com. Please include your online order # and your full name in the subject line of the email.
We are not able to provide exchanges for a different size, style or print/colour. You must return the unwanted item following the above procedure and purchase the desired item through the website as a separate transaction.
When your return is received, it will be inspected and we will credit the same method of payment by which the original purchase was made. We will process your return as soon as possible but please allow up to two weeks for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.
Discounted items are final sale.