Returns & Refunds – Inchworm Alley
 
 

Returns & Refunds

If you are not completely satisfied with your online purchase you may return your item(s). Return requests are to be made within 10 days from the date of delivery.

All returns must be authorized by contacting customercare@inchwormalley.com prior to shipping and a return authorization number will be issued at this time. Please include the reason for your return. Returns must be received no later than 30 days after the return authorization has been issued. Returns received after 30 days will be refused and returned to you at your expense.

Consent must be granted prior to shipping. Items returned without approval will be refused upon delivery and returned to you at your expense. All merchandise must be unworn, unused, in original condition and all original labels and hang tags must be attached. Inchworm Alley reserves the right to refuse return of goods that do not meet our return policy.

In all cases, the customer is responsible for shipping costs. If you have any questions, please contact us via email at customercare@inchwormalley.com. Please include your online order # and your full name in the subject line of the email.

We are not able to provide exchanges for a different size, style, or colour. We request that you return the unwanted item following the above procedure and purchase the desired item through the website as a separate transaction.

When your return is received, we will credit the same method of payment by which the original purchase was made. We will process your return as soon as possible but please allow up to 2 weeks for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.

Discounted items are final sale.